Privacy Policy

Introduction

Heal Primary Health (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us, whether through this website, our newsletter or at the clinic. This Privacy Policy explains what we collect, why we collect it, and the choices you always have.

Information we collect

We collect only what we need to care for you and communicate with you: contact details you type into our forms (such as your name, email address and phone number), the service you enquire about, the message you write to us, and, if you join it, your newsletter preferences.

When you browse the website, our hosting provider may record standard technical details such as your browser type and pages visited, used solely to keep the site secure and working well.

How we use your information

We use your information to respond to your enquiries, arrange and manage appointments, deliver the care you request, send the newsletter you asked for, and improve how our clinic and website serve you. We never use your health-related messages for advertising.

Cookies and analytics

The website uses small technical cookies that keep pages and forms functioning. We do not run advertising trackers, and we do not build profiles of you for marketing purposes.

Sharing your information

We do not sell, rent or trade your personal information, ever. We share it only with trusted service providers who help us operate (for example, email delivery for the newsletter), and only to the extent necessary. We may disclose information where the law requires us to, or where needed to protect a patient's safety.

Data retention

We keep enquiry and newsletter records only as long as needed for the purpose you gave them for, or as long as medical and legal obligations require. When information is no longer needed, it is securely deleted.

Your rights and choices

You may ask us at any time to see, correct or delete the personal information we hold about you, and you may withdraw consent for the newsletter whenever you wish — the Unsubscribe page does it in a single step. No request is ever met with resistance or guilt.

Children's privacy

Our website is not directed at children without a parent or guardian. Information about a child's care is always provided by, and handled with, a parent or guardian, and is protected with the same care as everything else we hold.

Security

We use reasonable technical and organisational safeguards to protect your information from unauthorised access, loss or misuse. No system is perfect, but vigilance on your behalf is a promise we take seriously on ours.

Changes to this policy

We may update this Privacy Policy as our services evolve. The current version is always the one published on this page, and material changes will be announced clearly on the website.

Contact us

Questions about privacy? Write to us at contact@healprimaryhealth.com and our practice manager will reply personally.